Live / Casino
This policy tells you exactly what data bcjilicom collects when you access your account, how we use it, and what choices you have over it. Availability of our platform depends on local law and is accessible only in eligible regions.
When you open an account on bcjilicom, we collect the details you submit during registration — your name, contact information, and the credentials used to log in. When you load your wallet using GCash, Maya, or Coins. ph, we record the transaction reference and amount as part of your account history; we do not store your e-wallet PIN or full payment credentials on our systems. We also collect device and session data — the type of browser or app environment you used, your IP address, and the pages you visited — so we can keep your session stable and troubleshoot access issues on mobile. Usage data helps us understand which sections of the lobby you open most, which lets us improve navigation for returning members. We retain account records for as long as your account remains active and for the period required under applicable law after closure. Data collected is used for account management, transaction records, security checks, and communication about your account. We do not sell personal data to third parties for their own marketing purposes.
This policy applies to data processed through bcjilicom's platform — the account login flow, your wallet activity, game history, and any communication you send to support. It does not extend to third-party services you reach from our platform. Understanding the boundaries of coverage helps you know which questions to direct to us and which to raise with a third-party provider directly.
Covers data collected when you log in, update your profile, or change your account credentials. This includes device identifiers tied to your session and any verification steps shown in your account settings.
Covers transaction references generated when you move funds through GCash, Maya, or Coins. ph. We record the reference and amount; the e-wallet provider's own data practices fall under their separate policy.
Covers records of which game categories you opened — slots, live dealer tables, fishing games — and any game-session identifiers linked to your account. Game studios like Habanero, Microgaming, JDB, and Joker supply the game content; their internal logs are outside this policy's scope.
Links leaving our platform — payment gateways, identity verification providers, or external sites — are governed by those providers' own policies. We are not responsible for data handling that occurs after you leave bcjilicom's environment.
You have several concrete options for managing the information we hold on your account. To review what we store, log in and open the account settings page — your profile details, registered contact information, and recent wallet transaction references are visible there. If any detail is incorrect — a misspelled name, an outdated email address, or a phone number that has changed — you can submit a correction request through the support channel and our team will update the record after confirming your identity. Should you want to know whether we hold data beyond what appears in your dashboard, you can raise a data inquiry directly. If you decide to close your account, note that we retain records for the period required under applicable law before permanent deletion. Every request is handled in the order it is received, and we will confirm receipt once your message reaches the support queue.
Open account settings after login to see your stored profile data, registered contact details, and wallet transaction references. What is visible there reflects the current data tied to your account.
Submit a correction request through the support chat or email channel. Include your registered contact detail and the specific field to be changed. We confirm identity before making updates.
If you have a question about data we hold that is not visible in your dashboard, send a written inquiry to the support contact listed below. We respond to data inquiries as they come into the queue.
Contact support to request closure. We will process the request and inform you of the retention period that applies under local law before any permanent deletion takes place.
If you have a question about this policy, a data correction to raise, or a concern about how your information is handled, these are the contact paths available to you. Use the channel that works best for where you are and the urgency of your question.
Open the chat widget inside your account to reach the support team. State that your message is about a data or privacy matter and an agent will route it to the correct queue.
Send a written data inquiry to the support email address shown in your account settings page. Include your registered contact detail and a clear description of what you are asking about.
For self-service corrections — name, phone number, email address — the account settings page is the fastest route. Fields and validation instructions are shown directly when you open that page after login.
Handling account data responsibly means being clear about the technical measures in place, how long we keep records, who can access them internally, and how you can request changes. These four areas cover the practices that apply to every account on the platform.
Account credentials and session data are transmitted over encrypted connections. Access to account records internally is restricted to staff with a specific operational need — not open to the whole team. We do not store your GCash or Maya PIN on our systems at any point.
We use cookies and similar session identifiers to keep you logged in and to track which sections of the lobby you visit. You can manage cookie preferences through your browser settings, though disabling them may affect how the account page loads on mobile.
We keep your account records while your account is active. After closure, we hold data for the period required under applicable law in eligible regions. Once that period passes, records are deleted from active systems in accordance with our internal schedule.
When we update this policy, the revised version is posted on this page with the effective date noted at the top. Continued use of the platform after a policy update means you have had the opportunity to read the revised terms.
These are the questions we hear most from members about how their data is handled, what rights they hold, and how to act on those rights through their account.
We collect the registration details you submit — name, contact information, and login credentials. When you transact through GCash, Maya, or Coins. ph, we log the transaction reference and amount. We also collect device and session data to keep your account stable and secure across visits.
We do not sell your personal data to third parties for marketing. We may share data with service providers who operate parts of our platform — such as identity verification or payment processing — under contracts that restrict their use of your data to the specific service they provide.
Log in and open the account settings page. Your registered profile details and recent wallet transaction references are visible there. If you need information beyond what the dashboard shows, submit a data inquiry to our support team through chat or email.
Yes. For corrections — such as an outdated email or phone number — contact support with the specific change needed and we will verify your identity before updating the record. For deletion, request account closure through support; we retain records only for the period required under applicable law.
We record the transaction reference and amount when you top up through GCash, Maya, or Coins. ph. We do not store your e-wallet PIN, full card numbers, or payment credentials on our systems. The e-wallet provider's own data practices are covered in their separate policy.
After you request closure, we retain your records for the period required under applicable law in eligible regions where the platform operates. Once that retention period ends, the data is removed from our active systems. Support can clarify the applicable retention period when you submit a closure request.